Seed Interactive Ltd (T/A ChitsUK) are committed to protecting and respecting your privacy
PURPOSE OF THIS PRIVACY NOTICE
This privacy notice aims to give you information on how Chits UK (Seed Interactive Ltd) collects and processes your personal data through all means from when you initially contact us to cease being a customer. This includes but not limited to when you request a quotation /proposal from us, become a Chits client or cease to become our client. This also includes the use of this website and any data you may provide when you sign up for e.g. to our newsletter or download a guide or take part in a promotion.
This website is not intended or designed to attract children. We do not knowingly collect personally identifiable data from or about any children. If you are a child and wish to ask a question or use this site in any way, which requires you to submit your personal information, please request your parent or guardian to do so on your behalf.
CONTROLLER
Chits UK is the controller and responsible for your personal data (collectively referred to as Chits UK, ”COMPANY”, “we”, “us” or “our” in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
To Chits’ Data Controller
Seed Interactive Ltd
Chits UK
85 Great Portland Street,
London
W1W 7LT
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
This privacy policy was last updated on 02/05/2018
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
THIRD PARTY WEBSITE LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of all other websites you visit.
Personal data or personal information means any information relating to an identified or identifiable natural person from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
In order to personalise and improve the quality of our services, when you instruct us to provide personal services we may also ask you about the nature of your business or personal circumstances and how you found us in order that we might gain a clearer understanding of who you are. However, you do not need to provide this information in order for us to provide services to you.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU DO NOT PROVIDE PERSONAL INFORMATION
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with some or all services). In this case, we may have to cancel a service you have with us but will notify you if this is the case at the time.
These are the main ways we collect your information:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
PURPOSE FOR WHICH WE WILL USE YOUR PERSONAL INFORMATION
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
PURPOSE FOR COLLECTING DATA | DATA TYPE(S) COLLECTED | REASON FOR PROCESSING DATA | THIRD PARTY(S) INVOLVED IN DATA PROCESSING |
---|---|---|---|
To register you as a new customer | - Name - Contact Details |
Performance of a contract with you |
Bluecamroo CRM, XERO (Accounts System) |
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
- Name - Contact Details - Financial - Transaction - Marketing & Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
Bluecamroo CRM, Email Services, XERO (Accounting System) Google Adwords Console |
To manage our relationship with you: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
- Name - Contact Details - Marketing & Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
Bluecamroo CRM, Streamsend (Marketing System) |
To enable you to complete a survey | Name - Contact Details - Usage - Marketing & Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use ourproducts&services, to develop them and grow our business) |
Bluecamroo CRM |
To manage and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, managing metrics and hosting of data) | Name - Contact Details - Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in thecontext of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
Positive Internet (Hosting Company) |
To make suggestions and recommendations to you about goods or services that may be of interest to you | Name - Contact Details - Technical - Usage Your website enquiries review |
(a) Necessary for our legitimate interests (to develop our products&services and grow our business) (b) Provide your insight into your business and marketing campaign performance. |
Bluecamroo CRM |
To register/renew& manage domains on your behalf | - Name - Contact Details |
Register new domain agreed by you on your behalf | Positive Internet, Easyhost EasySapce |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | - Technical - Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) | Google Analytics |
To send Email Marketing messages about services we offer, and any service updates we may have | -Name - Contact Details - Marketing & Communications |
We rely exclusively onconsent for email marketing activity. Users can opt themselves into receiving our marketing on one of the contact us forms on our website. Users can opt out of marketing activity by clicking the unsubscribe link in the emails they receive, or by contacting us directly. |
Streamsend, Bluecamroo CRM System. |
To do paid and display advertising | -Technical - Usage - Financial |
No Identity or contact data is used in this process. Users can opt out of processing in this way by blocking cookies. | Google Adwords, Linkedin, Facebook Paid Marketing, Google Analytics |
PROMOTIONAL OFFERS FROM US
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
THIRD-PARTY MARKETING
We will request your express opt-in consent before we share your personal data with any company outside the Company for marketing purposes.
OPTING OUT
You can ask us or third parties to stop sending you marketing messages by contacting us at any time.
ACCESS REQUEST
You have the right to request a copy of the personal data that we hold about you at any time. Please note that in most circumstances, we will not make a charge for this, however, this is entirely at our own discretion and we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We may have to share your personal data with the parties set out below for the purposes outlined in the table above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and permit them only to process your personal data for specified purposes and in accordance with our instructions.
From time to time and as the business requires we employ under suitable safeguards both technical & legal the services of external third parties and sub-contractors based outside the European Economic Area (EEA) who may be involved in the processing of your personal data. We deal with 3rd parties globally and for specific information please contact us
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have in place procedures to deal with any suspected personal data breach and will notify you if affected and any applicable regulator within 72 hourswhich we are legally required to do so.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We also use a secure server hosting location, Firewall protection, controlled access and encryption technology to protect your data. While no system is completely fool proof, we take the security of your personal information very seriously, and our security measures are designed to protect that information in a responsible manner.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: See below “ Your Rights…”for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You as an individual have rights as follows:
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Keep up on our always evolving product features and technology.
Keep up on our always evolving product features and technology.